Frequently asked questions

Science & Humans is a digital healthcare platform that provides accessible, safe, and personalized virtual care across hormone health, fertility, menopause, weight management, longevity, and sexual wellness.

Our Canadian-licensed clinicians take an integrative approach to care addressing root causes and supporting treatment with evidence-based guidance on nutrition, movement, and lifestyle habits to optimize long-term outcomes. When appropriate, our clinicians prescribe personalized treatment plans, and medications are dispensed by our accredited pharmacy in discreet packaging, authorized for sale by Health Canada.

We provide treatments addressing:

Men's Support

• Testosterone Replacement Therapy
• Erectile Dysfunction
• Weight Management
• Hair Loss

Women's Support

• Bioidentical Hormone Replacement Therapy
• Weight Management
• Early Reproductive Care
• Facial Cream
• Hair Loss

We are available in Ontario, British Columbia, Alberta, Saskatchewan, Manitoba, Nova Scotia, PEI, New Brunswick and Quebec!

Your journey with Science & Humans begins with:

Step 1) Online Health Assessment

• Designed to understand your symptoms, medical history, lifestyle and goals.
• If appropriate, a corresponding bloodwork panel will be sent to your secure care portal to be completed at a licensed laboratory.

Step 2) Bloodwork & Health Review

• A Canadian-licensed clinician then reviews your assessment and results and meets with you virtually to discuss findings and recommend a personalized treatment plan.

Step 3) Prescription Approval

• If treatment is prescribed, medications are dispensed by our accredited pharmacy and delivered discreetly to your door, or sent to your preferred pharmacy if requested.

Step 4) Continuous Care

• Ongoing care includes quarterly follow-ups, repeat lab work when needed, and continuous clinician support to adjust your plan and optimize your health over time.

Contact support or book an interim consultation ($100 fee).

Prescription medications may be covered through private or employer drug plans, depending on your policy, and our pharmacy can directly bill insurance when available. Some employers offer Health Spending Accounts (HSA/PHSP) that may reimburse eligible medical expenses, including prescriptions and, in some cases, consultation fees. Consultation fees are typically paid out of pocket but may be eligible for insurance reimbursement or provincial coverage in limited cases. If not reimbursed, eligible medical expenses may be claimed on your Canadian income tax return.

Treatments are provided by licensed Canadian Nurse Practitioners and health coaches.

Yes, prescriptions can be sent to your preferred pharmacy, please note that there will be a $25 admin fee.

Yes, we provide our services in both English and French.

Yes, for all controlled substances. Non-controlled substances do not require a signature.

Yes — treatments are prescribed legally once eligibility and intake criteria are assessed by licensed clinicians based on medical necessity.

Login to the patient portal and message your clinician, or email support@scienceandhumans.com for help.

To begin, select the service that aligns with your health goals. You can then hit get started which will bring you to an intake questionnaire. Learn more about which program is the best fit for you on our homepage.

Testosterone is a key hormone responsible for energy levels, muscle mass, fat distribution, libido, and mood. As men age, testosterone levels naturally decline, but other factors like stress, poor sleep, medical conditions, or lifestyle habits can also contribute to low levels. When testosterone drops below optimal levels, it can lead to fatigue, weight gain, low libido, and reduced muscle mass, which the Men’s Hormone Health Program can help address.

Our virtual Men’s Hormone Health Program starts with an in-depth online health assessment, followed by a comprehensive blood panel to evaluate your hormone levels and overall health. After your results are reviewed, you’ll have a video consultation with a licensed clinician to discuss your symptoms and receive a personalized treatment plan. If prescribed, your medication is shipped directly to you in a three-month supply, with quarterly follow-ups to monitor progress and adjust your treatment as needed.

Our comprehensive blood panel measures testosterone levels, key hormone markers, and overall health indicators to assess if TRT is right for you. Blood work should be completed in the morning after a 12-hour fast, as testosterone levels are highest at this time.

The initial cost includes $50 for blood work and $150 for a consultation, ensuring you only pay the full amount if treatment is prescribed. Follow-up consultations are $200 every three months to monitor progress and adjust your treatment plan as needed.

TRT can help improve energy levels, mood, muscle mass, fat distribution, libido, and overall well-being. Some benefits, like increased energy and improved mood, may be noticeable within weeks, while changes in muscle strength and body composition develop over several months. Individual results may vary.

TRT can be administered through injections, gels, or creams depending on your preferences and medical history. In some cases, additional medications such as Pregnyl (hCG) may be included to support hormone balance and preserve fertility. Your clinician will guide you in selecting the most appropriate approach.

Traditional testosterone therapy can reduce fertility by suppressing the body’s natural hormone signals involved in sperm production. If preserving fertility is important to you, your clinician can design a treatment plan that includes fertility-supportive options, such as hCG, while still addressing low testosterone symptoms.

hCG works by stimulating the testes in a way similar to luteinizing hormone (LH), helping maintain sperm production and natural testosterone production. When appropriate, it can be used alongside testosterone therapy or as part of a fertility-preserving treatment plan.

Men with low or borderline-low testosterone who wish to maintain fertility, or who are planning to conceive in the future, may be eligible. Eligibility is determined based on blood work, medical history, symptoms, and individual goals.

Not necessarily. Treatment duration depends on your hormone levels, symptoms, fertility goals, and overall health. Your clinician will reassess regularly and adjust your plan as needed.

Yes! If you decide to pause or stop treatment, your clinician will guide you through a safe and appropriate transition, which may include tapering or follow-up monitoring.

Menopause is a natural transition when the ovaries stop ovulating and menstrual cycles come to an end due to significant hormonal changes. It occurs in three stages:

1. Perimenopause (35+): Hormone levels begin to fluctuate, leading to irregular periods, hot flashes, mood swings, night sweats, and sleep disturbances.
2. Menopause (after 12 consecutive months without a period): The body adjusts to lower hormone levels, and symptoms like vaginal dryness, fatigue, weight gain, and emotional changes may persist.
3. Postmenopause (usually after age 60): Symptoms often lessen, but the long-term effects of lower hormone levels increase the risk of osteoporosis, heart disease, and metabolic changes.

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As menopause progresses, key hormones decrease, leading to noticeable changes:

• Estrogen decreases: causes hot flashes, night sweats, vaginal dryness, and mood swings, while increasing the risk of osteoporosis and heart disease.
• Progesterone decreases: leads to anxiety, insomnia, and irregular periods.
• Testosterone decreases: results in low libido, fatigue, and muscle weakness.
• Cortisol decreases: increases stress sensitivity, anxiety, and emotional fluctuations.
• Metabolism decreases: leads to weight gain, especially around the abdomen, and raises the risk of insulin resistance.

These hormonal shifts impact overall health, but lifestyle changes and medical support can help manage symptoms.

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Our virtual menopause program starts with a simple online health assessment, followed by a comprehensive blood work panel to ensure treatment is safe for you. Once your results are reviewed, you’ll have a video consultation with a licensed clinician to discuss your symptoms and receive a personalized treatment plan. If prescribed, your medication is shipped directly to you in a three-month supply, with quarterly follow-ups to monitor progress and adjust treatment as needed.

During menopause, hormone levels fluctuate constantly, so blood tests don’t determine treatment needs as they do for other conditions. Instead, blood work is used to rule out underlying issues and ensure there are no contraindications to treatment, prioritizing safety. Our comprehensive blood panel checks 13 key markers, including hormone levels, overall biochemistry, ferritin, and vitamin B12. The timing of your blood work depends on your menstrual cycle.

• Regular cycles: Draw blood between days 19-21 of your cycle.
• No period for 1+ years: Blood work can be done anytime.

Irregular cycles: Aim for days 19-21, counting from your last cycle.All blood work should be completed in the morning after a 12-hour fast.

The initial costs include $50 for blood work, and a $200 consultation fee if you are deemed eligible for treatment. Follow-up consultations are $200 every 3 months to monitor progress and adjust treatment as needed.

Menopause symptoms can be managed with Hormone Replacement Therapy (HRT), which restores key hormones to alleviate discomfort. Treatment options include pills, patches, and creams, depending on your needs and lifestyle. If HRT isn’t suitable, non-hormonal medications or supplements may be recommended to help with energy, sleep, and overall wellbeing. Our licensed clinicians will guide you toward the best treatment for your symptoms.

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Menopause is a natural transition when the ovaries stop ovulating, and menstrual cycles come to an end due to significant hormonal changes. It occurs in three stages:

Perimenopause (around age 45): Hormone levels begin to fluctuate, leading to irregular periods, hot flashes, mood swings, night sweats, and sleep disturbances.

Menopause (after 12 consecutive months without a period): The body adjusts to lower hormone levels, and symptoms like vaginal dryness, fatigue, weight gain, and emotional changes may persist.

Postmenopause (usually after age 60): Symptoms often lessen, but the long-term effects of lower hormone levels increase the risk of osteoporosis, heart disease, and metabolic changes.

As menopause progresses, key hormones decrease, leading to noticeable changes:

• Estrogen Decreases
  • Can cause hot flashes, night sweats, vaginal dryness, and mood swings, while increasing the risk of osteoporosis and heart disease.
• Progesterone Decreases
  • Can lead to anxiety, insomnia, and irregular periods.
• Testosterone Decreases
  • Can result in low libido, fatigue, and muscle weakness.
• Cortisol Decreases
  • Can Increase stress sensitivity, anxiety, and emotional fluctuations.
• Metabolism Decreases
  • Can lead to weight gain, especially around the abdomen, and raises the risk of insulin resistance.

These hormonal shifts impact overall health, but lifestyle changes and medical support can help manage symptoms.

Our virtual menopause program starts with an in-depth online health assessment, followed by a comprehensive blood work panel to ensure treatment is safe for you. Once your results are reviewed, you’ll have a video consultation with a licensed clinician to discuss your symptoms and receive a personalized treatment plan. If prescribed, your medication is shipped directly to you in a three-month supply, with quarterly follow-ups to monitor progress and adjust treatment as needed.

Menopause symptoms can be managed with Bioidentical Hormone Replacement Therapy (bHRT), which restores key hormones to alleviate discomfort. Treatment options include pills, patches, and creams, depending on your needs and lifestyle. If bHRT isn’t suitable, non-hormonal medications or supplements may be recommended to help with energy, sleep, and overall well-being. Our licensed clinicians and health coaches will guide you toward the best treatment for your symptoms.

The initial cost includes $50 for blood work and $150 for a consultation, ensuring you only pay the full amount if treatment is prescribed. Follow-up consultations are $200 every three months to monitor progress and adjust your treatment plan as needed.

During menopause, hormone levels fluctuate constantly, so blood tests don’t determine treatment needs as they do for other conditions. Instead, blood work is used to rule out underlying issues and ensure there are no contraindications to treatment, prioritizing safety. Our comprehensive blood panel checks 13 key markers, including hormone levels, overall biochemistry, ferritin, and vitamin B12. The timing of your blood work depends on your menstrual cycle.

• Regular cycles: Draw blood between days 19-21 of your cycle.
• No period for 1+ years: Blood work can be done anytime.
• Irregular cycles: Aim for days 19-21, counting from your last cycle.

All blood work should be completed in the morning after a 12-hour fast.

A panel including hormones and other markers.

They offer specialized virtual care with comprehensive analysis and customized plans.

Payment is processed once you’ve completed your intake assessment and a clinician has reviewed your information, confirmed eligibility, and approved you to begin treatment and subscription setup.

We currently accept all credits including Visa, Mastercard, and American Express, as well as prepaid debit.

Varies by medicine and amount shipped; often lower than local pharmacy prices as there are no pharmacy mark-ups.

Upon placing the order; refunds apply if the prescription isn’t approved.

Yes — you can request itemized receipts for consultation fees, lab requisitions, and medications, which may be used for insurance reimbursement or to claim eligible medical expenses on your Canadian income tax return.

Prescription medication coverage varies by plan and province. Many Canadian plans allow direct billing to insurers when coverage is available. Prescription medications may be covered through private or employer drug plans, depending on your policy, and our pharmacy can directly bill insurance when available. Some employers offer Health Spending Accounts (HSA/PHSP) that may reimburse eligible medical expenses, including prescriptions and, in some cases, consultation fees. Consultation fees are typically paid out of pocket but may be eligible for insurance reimbursement or provincial coverage in limited cases. If not reimbursed, eligible medical expenses may be claimed on your Canadian income tax return.

Yes, you have the flexibility to pause or cancel your plan at any time.

To confirm your identity and legal age (18+).

Science & Humans prioritizes patient privacy by utilizing secure, encrypted communication platforms for all virtual consultations. Personal health information is stored in compliance with Canadian privacy laws and regulations, ensuring confidentiality and security.

We protect your personal health information with industry-standard safeguards and follow all applicable Canadian privacy laws, including federal and provincial health information legislation. Your data is encrypted and stored securely, and access is limited to authorized care providers involved in your treatment. Personal health information is only shared when required for care coordination, with your consent, or when legally obligated.

Yes, you can request copies of your medical information or ask us to share it with another clinician or health provider, in line with privacy rules and with your consent.

Yes — all packages come in discreet packaging for privacy.