Refund policy
Note: This refund policy applies only to individual purchases made directly through Science&Humans. It does not apply to members enrolled under a group benefits plan. If you receive our services through a group or employer-sponsored benefits program, please refer to your plan administrator or group policy documentation for details on refunds, cancellations, and coverageAt Science&Humans, we strive to offer high-quality care and clear communication around pricing. Please review our refund policy carefully before making a purchase.
Subscription-based care model
Our care programs operate on a subscription-based model, meaning your consultations are automatically billed approximately every 3 months. This ensures you receive continuous, uninterrupted support without needing to manually book each renewal.We’ll email you ahead of every renewal. If you don’t wish to continue, you can cancel anytime before the renewal date to avoid the next charge. Once a renewal has been processed, payments are non-refundable and your scheduled consultation(s) will proceed as planned.
Consultations & appointments
Consultation Fee ($150-$300): This fee is non-refundable once your lab results have been received and you have been marked eligible, as a follow-up consultation is required by regulation.Cancellations: Appointments cancelled within 5 hours of the scheduled time are non-refundable. To avoid charges, please notify us at least 5 hours in advance.
No-Shows: If you miss your appointment without notice, you’ll be charged $50 for a no show fee. We understand things come up—just let us know if you need to reschedule.
No-Shows: If you miss your appointment without notice, you’ll be charged $50 for a no show fee. We understand things come up—just let us know if you need to reschedule.
Lab Testing & requisitions
Lab requisitions are single-use and linked to your specific program. Any attempt to reuse a requisition will incur additional penalty fees. Refunds are not provided for lab requisitions once issued.
Programs & memberships
Fees for programs such as hormone support, weight loss, or hair loss are non-refundable once a treatment plan or prescription has been initiated.
Cancel anytime before renewals by sending us an email.
Cancel anytime before renewals by sending us an email.
Prescription medications
Prescription orders are non-refundable, including those filled through partner or preferred pharmacies.
Once a prescription is processed, we are unable to cancel or alter the order due to pharmacy fulfillment policies.Please note that any additional medications prescribed will be subject to a $25 service fee.
Once a prescription is processed, we are unable to cancel or alter the order due to pharmacy fulfillment policies.Please note that any additional medications prescribed will be subject to a $25 service fee.
Pharmacy preferences
By default, your prescription is sent to our preferred pharmacy.
Requests to use a different pharmacy are subject to a $25 administrative fee to facilitate coordination.
Requests to use a different pharmacy are subject to a $25 administrative fee to facilitate coordination.
